Shipping & Delivery Policy
Thank you for shopping with OSM Enterprises. This Shipping & Delivery Policy explains how we handle the delivery of your orders. By placing an order, you agree to the terms below.
1. Serviceable Locations
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We currently deliver within Chennai, Tamil Nadu.
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Orders outside our serviceable locations may not be accepted.
2. Delivery Time
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Orders are usually processed and shipped within 2–5 business days after payment confirmation.
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Delivery timelines may vary depending on product availability, courier partner, and delivery location.
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Delays may occur during holidays, peak seasons, or due to unforeseen circumstances.
3. Shipping Charges
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Standard shipping charges apply and will be displayed at checkout before you confirm your order.
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Free shipping or promotional offers will be clearly mentioned (if applicable).
4. Order Tracking
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Once your order is shipped, you will receive confirmation via SMS/email (if applicable).
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For delivery-related assistance, you can contact us directly.
5. Delivery Attempts
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Our courier/delivery partner will attempt delivery at the provided address.
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If the delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept, the order may be marked as undelivered.
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In such cases, additional delivery charges may apply for re-delivery.
6. Damaged or Missing Items
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Customers must check the package at the time of delivery.
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If the package is tampered with or items are missing, please refuse delivery and inform us immediately.
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Once accepted, OSM Enterprises is not liable for any damage or missing products.
7. No International Shipping
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Currently, we do not offer international shipping. Orders are fulfilled only within India, limited to our serviceable areas.
8. Contact Us
For any shipping or delivery-related questions, please contact:
OSM Enterprises
17/2, Sarojini Street,
T. Nagar, Chennai – 600017, Tamil Nadu, India
📞 +91 80568 24437